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Water Damage

Finding water-sewage in home can be stressful.  You may be unsure if it is worth filing a claim or who to call. below we have a guide as to to how R & S walks you through the process. 

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We have outlined a quick reference guide as to how R & S restores handles a water-sewage loss

Step 1: Deciding who to call and what to do

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Locating water/sewage in your property can be very stressful.  Most property owners are unsure who to call or what steps they should take to prevent further damage and stay safe.  Calling your insurance company first is not always the most prudent call as they may start a claim for damage that can be remedied for less than your deductible.  Call R & S first.  We will help evaluate your situation and offer guidance so you can make the proper choice based on your situation.  

Step 2: After calling R & S we will assess property

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An R & S Employee will walk your property to determine affected areas.  This is done by visual observation as well as the use of moisture meters to determine the best course of action.

Step 3: Review emergency service agreement

The Contract

Should your situation require mitigation services you will be asked to sign an agreement. This agreement will allow us start dry down - restoration services.  The agreement also allows us to bill your insurance company should there be an insurance claim filed.

Step 4:Drying/Plan Equipment Placement

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After meter readings are taken to map affected areas.   We will use IICRC guidelines to determine what if any  building material may need to be removed as well as proper drying equipment  to prevent further damage to your property.  This equipment will be placed and left on site typically for 3-5 Days.

Step 5: Final Walk-through

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We will go over damaged areas of your property to make sure building materials have reached pre-loss moisture levels and no further damage will come to your property.  During this time when claims are filed an insurance adjuster will have come to the house or will have set up a time to inspect so you can began to work on the reconstruction process. 

Step 6:  Estimates

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No estimate is required to start emergency drying services, in fact your insurance company has a provision requiring you to mitigate further damages.  R & S does not set pricing for these services.  We use a price list and services insurance companies agree to.  This estimate is based on the time it took your property to dry and what work was done.